*** Due to changes in Australia post's policys during Covid-19, they have chosen to sign parcels on behalf of the customers to reduce human contact touching their signing devices. In light of this we have decided to put a halt to making customers sign for our parcels, how ever if your parcel has been delivered but you have not recieved it Vape Vault hold no responsability for the loss of your parcel. We understand postage may take longer then usual this is why we provide tracking with every parcel, so you can track it.***
All our online orders placed on Saturday, Sunday or Monday will be shipped out the following Tuesday when our Warehouse is open. If we are closed due to public holidays or change of trading hours we will ship your parcel the next open business day.
Vape Vault Online holds no responsibility for address's that have been incorrectly selected / typed in during the checkout process, If you notice the address is wrong before your order has been shipped you are more then welcome to email us via the contact us page or call us on 0405961127 and let us know your address is wrong and tell us what address it is supposed to be and we will endevour to get this corrected for you. If your parcel is returned to us and your shipping address is wrong, we will contact you and you will need to pay the shipping fee to get your order re-shipped to you.
All our parcels are shipped with Australia Post.
*We do not ship to South Australia.. talk to your governement about that* We have heard rumour of other shops doing it, we are not prepared to break the rules. instead of complaining to us why not organise a meeting with your local mp or write them an email!
Please keep in mind once your parcel is with Australia Post it belongs to Australia Post until it is delivered to the receiver.
If you have any concerns with your parcel you can email or call us and we will help you as much as we can. But most of the time once it is with Australia Post it is up to Australia post not us to sort out your parcel.
All our non wholesale parcels within Australia are express posted. We charge $15 for postage if your order is less then $75.00. This is to help cover not only the postage to you but we also insure every parcel and all have signature on delivery. All orders over $100 are insured.
Why do we insure and get your parcels signed?
This just stops parcels either getting stolen from being left at your front door and also covers us if Australia post lose the parcel.
Why is my parcel taking longer then over night if it's express?
Even though Australia Post guarantee over night delivery, we don't!! Townsville is what they like to class as a "Rural Town" meaning we are so far from the "Capital"(Brisbane) we are rural. So unless you live in Townsville or the close surrounding area's your parcel can take from 2 to 5 Business Days depending on where you are. We do endeavour to make sure parcel gets to you as soon as possible but it's just one of those things that is out of our control.
Why is there a quarantine sticker on my parcel?
Even though these quarantine stickers look real, it's not. The sticker is just for a bit of fun to make your box look like it has come from the depths of the Vault (Vape Vault). So don't panic you package hasn't been tampered with by us... the sticker is there just for fun .. sometime our sense of humor is a bit dry.
I'm an international customer what's the deal with my postage?
We do ship internationally but not everywhere, best way to see if we ship to you is to check the list out below If you can't see your Country, State, or place of living contact us and we can discuss shipping options.. usually if you can't see it it's because we don't know about it. There are so many places in the world it's hard to keep up with all of them...we try out best though. Yes we ship to New Zealand.
Our international shipping prices are below:
New Zealand Express: $50.00 Can take up to 6 business days at most. Usually 4 days to be delivered.
Rest of the world that's not Australia or New Zealand Express: $100.00 Can Take up to 1 Week to be delivered.
My parcel hasn't moved in a week whats the deal?
With international shipping also comes international customs, and once your parcel has left our customs and has left our borders it's up to your customs if it goes that way.
If it hasn't moved in a week or so and your unsure you can contact us through the Contact us page and we will help you out as much as we can. But if we say you need to call your customs service or your postal service that means we can't do anything from our end apart from tell you where it was last scanned. We can help you find the right contact numbers or email address for your postal/customs services but once it's out of our country it's all up to you!!!
My parcel is stuck at customs! Why?
Generally when you buy online from a shop your country or place will want to charge import taxes (Yes don't worry we have them too but that's another story) so if you find out your parcel has been scanned at a customs service of some sort and has just been sitting there for days, contact them!!! They'll have information to tell you but they want you to call them!